Effective Date: 01/01/2024

Your privacy is important to us. This Privacy Policy describes what Personal Data (as we describe further below) we collect about you, our legal basis for processing the Personal Data, how the Personal Data will be used and shared (if at all), how the Personal Data will be stored, and your rights in relation to the collection of your Personal Data when you visit, use, or interact with

This Privacy Policy also covers how your Personal Data is handled by our third-party data processors.

Through your use of, you may find links to other websites or mobile applications, but this Privacy Policy won’t apply to any of those linked applications or websites, unless they are also our data processors, which we will describe clearly in this Privacy Policy. We are not responsible in any manner for the privacy practices of those websites or mobile applications.

We are committed to the protection of your privacy while you use

This Privacy Policy also specifically incorporates by reference our Terms & Conditions available at the following link: Terms & Conditions.

Who are we (in other words, who is collecting your Personal Data)?

We are a subsidiary of Sirona Behavioral Health, 29122 Rancho Viejo Rd., Suite 101San Juan Capistrano, CA 92675. We collect and process your Personal Data, as well as manage our third-party service providers that additionally process your Personal Data.

Who is our data protection officer (in other words, who oversees the handling of your personal data)?

Our data protection officer, or DPO, is Jeremy Armstrong. Our DPO can be reached at

How can you contact us?

The best way to is as follows: Phone: (855) 574-7662.

What Personal Data do we collect from you and why?

Through your visitation to, use of, and interaction with, you will be asked for certain types of Personal Data. This section will only cover Personal Data that we receive specifically from you.

  1. Personal Data collected when you register or, click “Submit” in order to “Get Your Free Confidential Consultation” on our home page. That way we can contact you about our services and be ready to address any specific matters you reference in your message, we may do this via email, text, and/or phone call. You will be required to register to use any of our services. When you do so, we ask you for the following Personal Data: email, phone number, name, what resources you have for treatment.

Why do we collect this Personal Data?

We collect the Personal Data we do at registration for the sole and exclusive purpose of providing our services to you and allowing you to use By registering with us, we’ll be able to better serve you and provide a more personalized user experience for you each time that you visit us. As well for these purposes:

      • to respond to your inquiries and fulfill your requests;
      • to inform you about important information regarding the Site or services which may interest you or changes to terms, conditions, and policies and/or other administrative information;
      • to deliver marketing communications that we believe may be of interest to you, including, ads or offers tailored to you, including ads on other websites;
      • to personalize your experience on the Site;
      • to verify your identity and/or location (or the identity or location of your representative or agent) in order to allow access to your services, conduct online transactions and to maintain measures aimed at preventing fraud and protecting the security of your Personal Information;
      • to allow you to participate in surveys and other forms of market research;
      • to send you e-mails regarding system downtime and/or changes to this Privacy Policy
      • for business purposes, including data analysis, audits, developing and improving services, enhancing the Site, identifying usage trends and determining the effectiveness of web pages; and
      • for risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements.
    • We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


2. Personal Data collected when we communicate with you: As a user of, we may communicate with you about your account with us. These communications specifically won’t be marketing communications, but will rather be informational items such as updates to our policies or other privacy-related matters. You may also be asked questions about how to improve, or you may, at some point, communicate with our representatives because of questions that you have. We consider this information Personal Data. We will receive the contents of your communications, answers to questions, and any other form of contact between you and us.

Why do we collect this Personal Data? We collect the Personal Data we do through your communication with us to assist you in using our services.

What Personal Data do we collect about you that we get from other sources and why?

3. Personal location data: We may use and store information about your location depending on the permissions you have set on your device.

Why do we collect this Personal Data?

We solely and exclusively use this information to provide location-related features of our services, such as treatment options or other informational services regarding the purpose of your visit relevant to your location. You can enable or disable location services when you use our services at any time, through your mobile device settings.

4. Personal Data from cookies: We use cookies. Cookies are small files stored on your computer or mobile device which collect information about your browsing behavior (we’ll call this “Automatic Data”). These cookies do not access information which is stored on your device. For our website, Automatic Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. For our mobile application, or when you visit through a mobile device, this Automatic Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser, and other statistics.

Why do we collect this Personal Data? We use cookies to help us remember information about your account. We also use cookies to save your preferences for future visits, keep track of advertisements, and to analyze traffic and usage patterns so that we can continue to improve our services.

What can I do about cookies? Most Internet browsers accept cookies automatically, although, you are able to change your browser settings to control cookies, including whether or not you accept them, and to remove them. You may also be able to set your browser to advise you if you receive a cookie, or to block or delete cookies. If you would like to set your browser to refuse cookies, check your browser’s help information or visit for further information. We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

5. Personal data that we combine or aggregate: We may combine or aggregate some of your Personal Data with non-personal data collected from you. While the non-personal data may already be completely anonymous, we may take the extra step of ensuring the data undergoes anonymization or pseudonymization. Either way, this non-personal data may be stored in the same location or used in conjunction with your Personal Data. In case the aggregation of your Personal Data and non-personal data allows us to identify you, we will handle such aggregated information as Personal Data.

Why do we combine or aggregate data? We combine or aggregate data in order to better serve you and to better enhance and update for your and other consumers’ use.

What is our legal basis for processing your Personal Data?

We respect data minimization principles, which is a fancy way of saying we only collect the minimal amount of Personal Data required for legitimate business purposes. In other words, we need the Personal Data that we do to effectively run our business, and we don’t collect more than is necessary. The Personal Data you provide to us voluntarily (like the kind of information that you gave through registration, use, and communication with us) is completely up to you. That said, we may still process automatic Personal Data, such as that received through cookies, regardless of how you interact with our website.

We also, though, want to ensure that you feel we’re always treating your voluntary Personal Data – in other words, the data that we ask you for – just that way you’d expect. Because of that, before you use or access any of our services, you’ll be directed to this Privacy Policy. You should take the time to read and review it carefully, and feel free to reach out to us with any questions. We’ll ask you to a check a box indicating that you’ve read this Privacy Policy in full and agree to the processing of your voluntary Personal Data as we’ve described here.

If you don’t understand this Privacy Policy or you’re not sure about anything we’ve described here, please reach out to us so we can help. If you’re still unsure, it’s best not to use any of our services until we can help.

Additionally, if we collect or process your Personal Data in any way not indicated by this Privacy Policy in the future, we will seek your explicit prior consent. To be clear, consent will be sought if we wish to provide you with direct marketing communications, if we transfer your data to third parties not indicated here, or if we otherwise significantly amend or change this Privacy Policy.

Will your Personal Data ever be shared and if so, how and with whom?

We use third party service providers to help us operate, but we’ll never share your Personal Data other than as described here without your explicit consent. These are the third party service providers we currently use, as well as why we use them:

MailChimp for list management.
Salesforce for customer relationship management.
CallTrackingMetrics for call and form fill management.

Please note that the third party service providers indicated above will access your Personal Data only on an “if needed” basis as a part of their partnerships with us. Your Personal Data will be disclosed only if such third parties agree to ensure an adequate level of protection of your Personal Data that is consistent with this Privacy Policy.

In certain cases, however, we may have to disclose your Personal Data to third parties. We limit that disclosure to the following circumstances:

  1. To satisfy any local, state, or Federal laws or regulations;
  2. To respond to requests, such as discovery, criminal, civil, or administrative process, subpoenas, court orders, or writs from law enforcement or other governmental or legal bodies;
  3. To bring legal action against a User who has violated the law or violated the User agreements
  4. In the case of any business transfer, sale, or transfer of assets of;
  5. To generally cooperate with any lawful investigation about our Users; or
  6. If we suspect any fraudulent activity on, or if we have noticed any activity which may violate our Terms & Conditions or other applicable rules.

Please note that we do not share, sell, or otherwise provide your Personal Data to any third-party advertisers.

Do we ever send you marketing communications?

We may send you marketing communications, such as newsletters and brochures, but only after we obtain your explicit consent. In other words, we’re never going to automatically add you to a mailing list or other marketing communication list – we’ll specifically ask you to opt-in to the communications you want to receive. If you do consent to receive marketing communications through your affirmative opt-in, you’ll be receiving things like newsletters, target campaigns, and offerings of new products, services or recommendations. We also may send push notifications to your mobile device if you’ve consented to do so.

Even if you do want to get marketing messages from us, you’ll be able to revoke your consent at any time. You can do so for push notifications by deactivating the notification permissions on your mobile device. You can do so for marketing communications by

  1. Clicking on the “unsubscribe” link contained in each marketing email sent to you, exclusive of the initial welcome email requesting “opt-in” for such communications; or
  2. Sending an email to

We’ll take you off our marketing list as soon as we can, and you won’t hear from us again.

How do we store and protect your Personal Data?

Personal Data Storage: We only store your Personal Data as long as it is necessary for providing you with the requested services or until you stop using our services and request deletion of your data (more information can be found in the section below, “What are your rights in relation to your Personal Data?”). Specifically, we store your Personal Data as follows: Salesforce (CRM).

If your Personal Data is no longer necessary for the purposes for which it has been provided, we will immediately delete such Personal Data. However, please note that we may also store your Personal Data for any applicable legal record-keeping, including after the closure of your account, or for additional business purposes (e.g., maintaining our accountancy records, enforcing our Terms of Use, or otherwise maintaining the safety and security of for a time period permitted by applicable law.

Personal Data Protection: We employ organizational and technical security measures to protect your Personal Data, such as limiting access to your Personal Data, secured networks, encryption, and anonymization.

We use secure physical and digital systems to store your Personal Data. We ensure that your Personal Data is protected against unauthorized access, disclosure, or destruction by utilizing practices that are consistent with standards in the industry to protect your privacy.

Please note, however, that no system involving the transmission of information via the Internet or the electronic storage of data is completely secure, no matter what reasonable security measures are taken. Although we take the protection and storage of your Personal Data very seriously, and we take all reasonable steps to protect your Personal Data, we cannot be responsible for data breaches that occur outside of our reasonable control. We will, however, follow all applicable laws in the event a data breach occurs, including taking reasonable measures to mitigate any harm as well as notifying you of such breaches as soon as possible, but in no event, later than two weeks time.

What are your rights in relation to your Personal Data?

By using, you can exercise the following rights:

    1. REFUSING TO PROVIDE YOUR PERSONAL DATA: The voluntary Personal Data you provide to us is an integral part of your use of You can choose to forego the provision of that data, but you may be restricted from using some or all of our services.
    1. ACCESSING, OBTAINING, MODIFYING, AND DELETING YOUR PERSONAL DATA: If you wish to access or obtain in a format convenient for you, modify, or delete any Personal Data we may have about you, you may do so by contacting us at We will reply to your request as soon as possible but in no event later than two (2) weeks.
    1. SUBMITTING A COMPLAINT: If you would like to submit a complaint to us about the way in which your Personal Data is handled, please contact us by using the contact details located in this Privacy Policy. After you submit such a complaint, we will contact you within three (3) business days confirming that we have received your complaint. Afterwards, we will investigate your complaint and provide you with our response within a reasonable timeframe, but in no event, later than two (2) weeks.
  1. LAUNCHING A COMPLAINT WITH A DATA PROTECTION AUTHORITY: If you are a resident of the European Union and you are not satisfied with the outcome of your complaint submitted to us, you have the right to lodge a complaint with your local data protection authority.

How can you launch a complaint if you’re unhappy with the way in which we collect or process your Personal Data?

As noted elsewhere in this Privacy Policy, you can reach out to us anytime you are unhappy with the processing of your Personal Data. You can also undertake the following:

U.S. Residents: If you’re located in the United States, the collection of your Personal Data, as well as our commitment to the EU-U.S. and Swiss-U.S. Privacy Shield, is subject to investigation and enforcement by the Federal Trade Commission (“FTC”). In compliance with the Privacy Shield Principles, we’re committed to resolving any complaints about the handling of your Personal Data as quickly and efficiently as we can, but if you’re not happy, you can lodge a complaint with the FTC.

California Privacy Rights: California Civil Code Section § 1798.83 permits Users of that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to

E.U. Residents: If you are a resident of the European Union and you are not satisfied with the outcome of your complaint as you submitted it to us, you have the right to lodge a complaint with your local data protection authority. As part of our commitment to the Privacy Shield Principles, we’ve also committed to resolving complaints through an independent recourse mechanism, specifically the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. To a lodge a complaint there, you can visit

You may also be able to invoke binding arbitration before a Privacy Shield Panel created by the U.S. Department of Commerce and European Commission, under certain conditions as detailed in the Privacy Shield.

What happens if we modify or revise this Privacy Policy?

We do reserve the right to modify, revise, or otherwise amend this Privacy Policy at any time and in any manner, but if we make any significant changes or otherwise change the way that we process your Personal Data, we’ll let you know and seek your consent. We’ll also change the date this Privacy Policy was last modified at the top of this document. We will also post a prominent notification on alerting you to changes in, and relating to, the Privacy Policy.

Unless we specifically obtain your consent, any changes to the Privacy Policy will only impact the Personal Data collected on or after the date of the change.

What about the international transfer of Personal Data?

We are based in the United States, specifically San Juan Capistrano, California. In other words, your Personal Data may be transferred from the location in which you reside to our physical location in the United States. It may also be transferred to third parties, as described above, located in the United States. The risks of transferring data outside of your jurisdiction to the United States include the possibility of data breaches and loss. Before using our services, we ask you to specifically consent to the transference of your personal data to the United States. We will continue to process your Personal Data in the manner described herein, and if we change anything about how we handle your Personal Data, including the international transfer of your Personal Data, we will seek your explicit consent again.

Do we collect any Personal Data from minors?

We do not allow the use of or any of our services by users under the age of 18 (eighteen), even users located in the E.U. As such, we don’t collect, store, or otherwise use any Personal Data from any minors. If you are a parent or guardian, and you learn that your children have provided us with Personal Data, please contact us at If we become aware that we have collected Personal Data from children without verification of parental consent, we will immediately take steps to remove that information from our servers.

Are we certified to the EU-US Privacy Shield?

We comply with the EU-U.S. and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data from EU Citizens, as described throughout this Privacy Policy. We have certified our commitment to the Privacy Shield Principles, as discussed below, to the U.S. Department of Commerce. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Privacy Principles, the Privacy Shield Privacy Principles shall govern. More information about the Privacy Shield can be found at Our Privacy Shield certification can be found at

As described throughout this Privacy Policy, we adhere to the Privacy Shield Principles as follows:

  1. Notice: This Privacy Policy provides clear, concise, and transparent notice to our users regarding all of our data practices, including how we collect, use, process, and store Personal Data. This Privacy Policy also clearly describes how we disclose Personal Data to third parties, the purposes for which we do so, and your rights in relation to your Personal Data. As described further below, users are given choices and information about limiting the use and disclosure of their Personal Data and information about how we can be contacted for any inquiries.
  2. Choice: If the Personal Data we collect, covered by this Privacy Policy, is to be used for any purpose materially different from the purpose described here or disclosed to a third party not acting as our agent, in a manner other than as disclosed here, we’ll always give you an opportunity to opt-out of this materially different use or disclosure. You can email us at
  3. Accountability for Onward Transfer: If we transfer any of your Personal Data to a third party acting as a controller of your information (in other words, a third party that is making decisions about the purposes for your Personal Data and the means by which they are processed) outside what we’ve disclosed in this Privacy Policy, we’ll only do so after we get your explicit consent. We’ll also make sure that the third party controller only processes your Personal Data for limited and specific purposes as outlined in the explicit consent given and that they’ll provide the same level of protection as consistent with the Privacy Shield Principles. If they can’t do this, we’ll ask them to notify us, and then we’ll ensure they stop processing your Personal Data. For agents, we’ll make sure that they’ll only process Personal Data for limited and specific purposes and that they provide the same level of privacy protection as consistent with the Privacy Shield Principles. Just like third party controllers, if our agents can’t do this, we’ll ask them to notify us so that we can take steps to stop the processing of your Personal Data. Regardless, however, we remain liable if one of our agents processes your Personal Data in a way that’s not consistent with the Privacy Shield Principles (unless we can clearly prove that we’re not responsible for that particular event or circumstance).
  4. Security: As we note in our section, “How do we store and protect your Personal Data?,” we take reasonable and appropriate measures to protect your Personal Data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Data on the Internet.
  5. Data Integrity and Purpose Limitation: As we note in our section, “What is our legal basis for processing your Personal Data?”, we limit the collection of Personal Data to information relevant for the purposes of processing. We don’t process such Personal Data in a way that is incompatible with the purposes for which it has been collected or authorized by you. We take reasonable steps to ensure your Personal Data is reliable for its intended use, as well as accurate, complete, and current. We take reasonable and appropriate measures to comply with the Privacy Shield requirement to retain your Personal Data in an identifiable form only for as long as it serves the purpose of processing as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law or by the Privacy Shield Principles. We will adhere to the Privacy Shield Principles for as long as we retain the Personal Data collected under the Privacy Shield.
  6. Access: As described in our section, “What are your rights in relation to your Personal Data?,” you have the right to access your Personal Data and to correct, amend, or delete it if it is inaccurate or has been processed in violation of the Privacy Shield Principles (except when the burden or expense of providing access, correction, amendment, or deletion would be disproportionate to the risks to your privacy, or where the rights of other people would be violated). To exercise any of these rights, you can email us at

Recourse, Enforcement, and Liability: As noted above, our participation in the EU-U.S. and Swiss-U.S. Privacy Shield Framework is subject to investigation and enforcement by the Federal Trade Commission. Our above section, “How can you launch a complaint if you’re unhappy with the way in which we collect or process your Personal Data?,” gives you all of the information you need to know about the recourse mechanisms you have about the way we process your Personal Data.

Because the Privacy Shield Principles are very important to us, and we want to remain certified, we periodically review and verify our compliance with the Privacy Shield Principles. In case any issues arise with our compliance, we’re committed to correcting them as soon as we can.


This notice describes how medical information regarding your Health care, including payment for Health care is protected by two federal laws: The Health Insurance Portability and Accountability Act of 1966 (“HIPAA”), 42 U.S.C. & 1320d et seq., 45 C.R.F. Part 160 & 164, and the Confidentiality Law, 42 U.S.C. & 290dd-2, 42 C.F.R. Part 2. Under these laws, Sirona Behavioral Health may not say to a person outside of Sirona Behavioral Health that you attend the program, nor may Sirona Behavioral Health disclose information identifying you as an alcohol or drug abuser, or disclose any other protected information except as permitted by federal law.


This Notice Describes Our Practices and Those of:

– Any Health care professional allowed to enter information into your chart

– Any employee we allow to help you while you are here; and

– All employees of any hospital, clinic, laboratory, or other facility affiliated with Sirona Behavioral Health LLC

– All of these people follow the terms of this notice. They also share protected Health information with each other for treatment; payment of Health care operations as described in this notice.

Our Pledge Regarding Health Information:

Sirona Behavioral Health uses Health information about you for treatment, to obtain payment for treatment for administrative purposes, and to evaluate the quality of care that you receive. Your Health information is contained in a medical record that is the physical property of Sirona Behavioral Health LLC.

– We understand that Health information about you and your Health is personal.

– We are committed to protecting Health information about you.

– This notice will tell you about the ways in which we may use and disclose Health information about you.

We also describe your rights and certain obligations we have regarding the use and disclosure of Health information.

Sirona Behavioral Health is Required By Law To:

– Make sure that medical information that identifies you is kept private.

– Give you this notice of our legal duties and privacy practices with respect to medical information about you.

– Accommodate reasonable requests you may make to communicate Health information by alternative means or alternative locations.

– Follow the terms of this notice that is currently in effect.

For Treatment: Sirona Behavioral Health may use your Health information to provide you with medical treatment for services. For Example, information obtained by a Health care provider, such as a physician, nurse, or other person providing Health care services to you, will need record information in your record that is related to your treatment. This information is necessary for Health care providers to determine what treatment you should receive. Health care providers will also record actions taken by them in the course of your treatment and note how you respond to the actions.

For Payment:

Sirona Behavioral Health may use and disclose your Health information to others for purposes of receiving payments for treatment and services that you receive. For example, a bill may be sent to you or a third party, such as an insurance company, HMO, or Health plan. The information of the bill may contain information that identifies you, your diagnosis, and treatment or supplies used in the course of treatment.

For Health Care Operations:

Sirona Behavioral Health may use and disclose Health care information about you for operational purposes. For example, your Health information may be disclosed to members of the medical staff, risk, or quality improvement personnel, and others to:

– Evaluate the performance of our staff.

– Assess the quality of care and outcomes in your case and similar cases.

– Learn how to improve our facilities and services.

– Determine how to continually improve the quality and effectiveness of the Health care we provide to our consumers.

Appointments/Health Related Products and Services:

Sirona Behavioral Health may use your information to contact you to provide appointment reminders. Sirona Behavioral Health may also contact you to tell you about treatment alternatives or other Health -related benefits and services that may be of interest to you.

Others Involved In Your Care:

Sirona Behavioral Health may release relevant Health information to a family member, friend, or anyone else you designate in order for that person to be involved in your case or payment related to your case. Sirona Behavioral Health may also disclose Health information to those assisting in disaster relief efforts so that others can be notified about your condition, status, and location.


Sirona Behavioral Health does not use the information for fundraising unless authorized, in writing, by you.

Required By Law:

Sirona Behavioral Health may use and disclose information about you as required by law. For example, Sirona Behavioral Health may disclose information for the following purposes: For judicial and administrative proceedings pursuant to a court order.

– To prevent or control disease, injury, or disability

– To report births and deaths

– To report reactions to medications or problems with products

– To notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or notify the proper authorities if we believe a client has been the victim of abuse, neglect, or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.

Public Health :

Your Health information may be used or disclosed for public Health activities such as assisting public Health authorities or other legal authorities (State Health Department, Center for Disease Control, Etc.) to prevent or control disease, injury, or disability, or for other public Health activities.

Health Oversight Activities:

Sirona Behavioral Health may disclose your Health information to a Health oversight agency for activities authorized by law. Examples of these activities include audits, investigations, and inspections to monitor the Health care system and compliance with laws and regulations. Decedents: Health information may be disclosed to funeral directors or coroners to enable them to carry out their lawful duties.

Health and Safety:

Your Health information may be disclosed to avert a serious threat to the Health and safety of you and any person pursuant to applicable law.

Workers Compensation:

Your Health information may be used or disclosed in order to comply with laws and regulations related to Worker’s Compensation.

Other Uses:

Other uses and disclosures will be made only with your written authorization. You may revoke an authorization except to the extent Sirona Behavioral Health has taken action in reliance to it.

Your Health Information Rights

Under HIPAA you have the right to:

– Obtain a copy of this notice of information practices upon request

– Request an amendment to your Health information under certain circumstances.

– Request confidential communications of your Health information by alternative means or at alternative locations. Please be advised that this request for alternative means or locations of communications applies only to this provider or location.

– Receive an accounting of disclosures made of your Health information.

– Request a restriction on certain uses and disclosures of your information; however, Sirona Behavioral Health is not required to agree to a requested restriction.

Change to This Notice:

Sirona Behavioral Health reserves the right to change the terms of this notice and make the new terms effective for all protected Health information kept by Sirona Behavioral Health LLC. The administration will post a copy of the current notice in the facility. You may also get a current copy by contacting our Human Resources Department. (address at the end of this statement). The effective date of the notice is in the top right-hand corner of each page.


If you believe your privacy rights have been violated, you may file a complaint, at any time, with Sirona Behavioral Health or at any time with the: Department of Health Care Services, Quality Assurance Branch Licensing and Certification section 1700 K Street, Sacramento, CA 95814-3279 Attention: Complaint Coordinator phone # (916) 322-2911 The U.S Department of Health and Human Services 200 Independence Avenue SW Washington, DC, 20201 Phone # 202-619-0257 or toll free at (877) 696-6775, and Commission on Accreditation of Rehabilitation Facilities (CARF) Phone # (520) 325-1044 or toll-free at (888) 281-6531. To file a complaint with Sirona Behavioral Health LLC, submit your written complaint to our Administrator (address at the end of this notice). You will not be penalized for filing a complaint. Contact Information for Questions or To File a Complaint: If you have any questions about this notice, want to exercise one of your rights that are described in this notice, or want to file a complaint, please contact Sirona Behavioral Health at: Complaint Coordinator Sirona Behavioral Health 83 E. Shaw Ave., Ste. 202, Fresno, CA 93710 Phone:  (559)862-4868


By reading this document, I acknowledge that I have received a copy of Sirona Behavioral Health Notice of Privacy Practices.

Web Privacy Policy:

Your privacy is important to us at Sirona Behavioral Health. As part of our efforts to make your Sirona Behavioral Health experience as user-friendly and enjoyable as possible, we may collect and use certain information you provide to us. This Website Privacy Policy (“Privacy Policy”) addresses the collection, use, and disclosure of information that Sirona Behavioral Health may gather during your Sirona Behavioral Health experience, including when you access or use the Website or Services, as defined in our Terms and Conditions. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in the TERMS AND CONDITIONS.

Please review the entire policy to learn the types of End User information Sirona Behavioral Health gathers, how Sirona Behavioral Health uses that End User information, what End User information is disclosed and to what third parties, and how Sirona Behavioral Health safeguards your End User information. As used in this Privacy Policy, the terms “use,” ”using,” “process,” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis, and using or handling information in any way, including, but not limited to, collecting, storing, evaluating, modifying, deleting, using, combining, disclosing, and transferring information within the Sirona Behavioral Health enterprise or among its affiliates.

Please also check back periodically as this Privacy Policy may change from time to time. We will notify you of any material changes by publishing the new Privacy Policy through the Website. The End User information Sirona Behavioral Health gathers is and will be subject to the Privacy Policy in effect at the time the information is gathered. Should you have any questions or concerns at any time, please feel free to contact us.

This Privacy Policy applies only to the Sirona Behavioral Health Website and Services. This Privacy Policy does not apply to any websites managed, maintained, and/or hosted by third parties not directly affiliated with Sirona Behavioral Health that you may visit, e.g., via a link provided through the Website or Services or on a website maintained by any third party. Sirona Behavioral Health does not control the privacy policies of other websites to which we may provide hyperlinks. We encourage you to learn more about the online privacy and data security policies of third party websites directly from such third parties, as their policies may differ from ours.

By submitting your information to us and by using the Website or Services, Sirona Behavioral Health will assume that you have read, understood, and consent to this Privacy Policy, our Terms and Conditions, all amendments, addenda, and licenses to the Privacy Policy and Terms and Conditions, and all applicable Sirona Behavioral Health rules and policies (collectively, the “Agreement”). We also assume that you consent to Sirona Behavioral Health’s use of your information and data as described in the Agreement. If you do not consent, you should not access or use the Website or Services.

I. Information Sirona Behavioral Health Collects

A. Personal Information and Non-Identifying Information

When you access or use our Website or Services, we may ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you (“Personal Information”). Personal Information may include, but is not limited to, your name, username (if it identifies you), phone number, email address, home and business postal addresses, and any other information that you provide to Sirona Behavioral Health that could be used to personally identify you.

We also collect other information that you may provide when using our Website or Services that does not identify you (“Non-Identifying Information”). Non-Identifying Information includes, but is not limited to, your zip code (on its own), gender, age, and individual preferences. Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your viewing preferences).

We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide portions of the Website and Services and respond to correspondence from you. For example, we may use your Personal Information to contact you with newsletters and other information that you request. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications.

We may also combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other End Users to attempt to provide you with a better experience, to improve the quality and value of the Website and Services, and to analyze and understand how the Website and Services are used.

B. Usage Data

When you visit the Website, our servers automatically record information that your browser sends whenever you visit a website. The information sent automatically by your browser is referred to as “Usage Data.” This Usage Data may include information such as the manufacturer and model of your mobile device or other hardware; your Internet Service Provider (ISP); your device’s Internet Protocol (“IP”) address (or other device identifier), browser type, and operating system; referring/exit pages; clickstream data; pages of the Website that you visit, the time spent on those pages or interacting with certain portions of the Website or Services, information you search for on the Website and Services, Website access times and dates; and other statistics. Usage Data may also include certain geographic data that identifies your general location when accessing the Website and Services.

We use this information to monitor and analyze use of the Website and Services and for technical administration of the same, to increase the functionality and user-friendliness of the Website and Services, and to better tailor it to our End Users’ needs. For example, some of this information is collected so that when you visit the Website time after time, it will recognize you and serve information appropriate to your interests. Geographic Usage Data may be used to prioritize information about a Sirona Behavioral Health location near you.

Usage Data may be non-identifying or it may be associated with you. Whenever we associate Usage Data with Personal Information, we will treat it as Personal Information.

II. Collection of Information

Sirona Behavioral Health may use a number of different techniques and technologies to collect Personal Information, Non-Identifying Information, and Usage Data. For example, Sirona Behavioral Health may use cookies, log files, clear gifs, pixel tags, embedded scripts, and/or other technology used to monitor your Sirona Behavioral Health experience.

A. Collection of Personal Information and Non-Identifying Information

As is regular practice on many websites, the Website and Services use cookies and other technologies to help us understand which parts of the Website and Services are more popular and how much time End Users spend there. A cookie is a small amount of data that is sent to and stored on your device from our server. Cookies allow you, for example, to enter your password less frequently or to remember your preferences during an online session. The Website and Services use only first-party cookies (i.e., no third-party cookies that send data directly to a third party). The cookies that the Website and Services use do not store Personal Information, but they may store Non-Identifying Information. Since cookies are now used as industry standard, most devices automatically accept cookies, but you can usually change your device’s settings to decline them. If you prefer not to enable cookies, you may choose to disable them; however, please note that certain features on the Website and Services will not be available to you once cookies are disabled.

Please note that if you use any blog, bulletin board, chat room, comment posting feature, or other public communication service, forum, or feature offered through the Website or Services, or post any information available for viewing by other End Users, any of the information that you share will be visible to other End Users. The information that you make available can be read, used, and collected by other End Users to send you unsolicited messages outside of the Website and Services. Sirona Behavioral Health is not responsible for the manner in which the Personal Information that you decide to share will be used by other End Users.

B. Collection of Usage Data

Usage Data are collected automatically by the Website and Services servers and software. For example, because the Website automatically collects Usage Data for all End Users that visit the Website, your session on our Website will be tracked by Sirona Behavioral Health.

Additionally, in some of our email messages, Sirona Behavioral Health may use a “click-through URL” linked to content on the Website and Services. When an End User clicks onto one of these URLs, the End User will pass through our server before arriving at the destination Web page. Sirona Behavioral Health tracks this click-through data to help us determine End User interest in certain subject matter and measure the effectiveness of these End User communications. You can avoid being tracked in this way by not clicking text or graphic links in emails from Sirona Behavioral Health.

Finally, we may use clear gifs or pixel tags, which are tiny graphic images, in order: (i) to advise us of what parts of the Website and Services End Users have visited, (ii) to measure the effectiveness of any searches End Users perform, and (iii) to enable us to send emails in a format that End Users can read and tell us whether such emails have been opened in order to ensure us that we are sending messages that are of interest to End Users.

C. Tracking

Some Web browsers may be configured to send Do Not Track signals to websites, or users may use similar mechanisms, to indicate a user’s preference that certain web technologies not be used to track the user’s online activity. Our Website does not accept or process such Do Not Track signals or similar mechanisms.

III. Use and Sharing of Information by Sirona Behavioral Health

The End User information that Sirona Behavioral Health collects may be added to our databases and used for business purposes, including for Sirona Behavioral Health’s marketing and promotional purposes, for a statistical analysis of End Users’ behavior, for product development, for content improvement, or to customize the content and layout of the Website and Services. If you’ve provided information to Sirona Behavioral Health in order to receive e-mail content and at any time do not want to receive email from us, visit the “Opt Out” or “Unsubscribe” link at the bottom of any Sirona Behavioral Health email to remove yourself from continued receipt of such email messages.

Sirona Behavioral Health’s policy is not to share the End User information it collects with third parties other than as specified below, or where an End User expressly consents to our sharing of certain information with a third party. We may share End User information with third parties under the following circumstances:

A. Vendors

We may employ third party companies and individuals for any of the following: to facilitate the Website and Services; to provide the Website and Services or portions of the Website and Services on our behalf; to perform related services, including without limitation, maintenance services, database management, fulfillment, web analytics, and improvement of the features or functionality; or to assist us in analyzing how the Website and Services are being used. Such parties may have access to and use End User information in order to provide such services to or on behalf of Sirona Behavioral Health.

B. Campaigns and Promotions

From time to time, we may run campaigns or offer promotions through the Website and Services that require a separate registration. By participating in such a campaign or promotion, you agree to the official rules for the campaign or promotion, which may require that you provide certain information. Information collected in connection with a campaign or promotion will be used consistently with the campaign’s or promotion’s official rules and this Privacy Policy.

C. Business Transfers

As we continue to develop our business, we may buy, sell, or share assets in connection with, for example, a merger, acquisition, reorganization, sale of assets, or bankruptcy. In such transactions, information about End Users is often a transferred business asset. In the event of such a business transaction, information about our End Users may be one of the transferred assets.

D. Compliance with Law and Protection of Sirona Behavioral Health and Others

We may release End User information when we believe, in our sole discretion, that release is appropriate: to comply with the law, including but not limited to, in response to a subpoena served on Sirona Behavioral Health; to enforce or apply the Agreement, including the Terms and Conditions and other agreements, rules, and policies; to protect the rights, property, or safety of Sirona Behavioral Health, our End Users, or others; or to prevent activity that we believe, in our sole discretion, may be or may become illegal, unethical, or legally actionable (including exchanging End User information with other companies and organizations for fraud protection).

E. Aggregate Site Use Information

We may release aggregate End User information (without revealing any Personal Information about you) to advertisers and other third parties in order to promote or describe use of the Website and Services.

IV. International Transfer

Your information may be transferred to and maintained on computers and servers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Please note that Sirona Behavioral Health may transfer Personal Information to its servers in the United States and process it in any of those countries. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to the transfer of such information to the United States.

V. Deleting Your Information

You may request that Sirona Behavioral Health completely delete all Personal Information you have provided to Sirona Behavioral Health through the Website or Services by contacting We will use commercially reasonable efforts to honor such a request. We may, however, retain an archived copy of your records consistent with our records retention policies or as required by law.

VI. Security

We are very concerned with safeguarding your information. We employ administrative, physical, and electronic measures designed to protect your information from unauthorized access. For example, we use commercially reasonable security measures such as encryption, firewalls, and secure socket layers (SSL) to protect End User information.

Please note that no security system is impenetrable. Accordingly, we do not guarantee the security of our databases, nor that information you supply won’t be intercepted while being transmitted to us over the Internet or other network. Any information you transmit to Sirona Behavioral Health, you do at your own risk. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to you via email (when available) or a conspicuous posting through the Website and Services in the most expedient time possible and without unreasonable delay, as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

VII. Children’s Privacy

We are committed to protecting the privacy of children. By using the Website and Services, you represent and warrant that you are thirteen (13) years of age or older and that you agree to and agree to abide by all of the terms and conditions of the Agreement. If Sirona Behavioral Health believes that you are under the age of thirteen (13) or that you are not old enough to consent to and be legally bound by the Agreement, Sirona Behavioral Health may, at any time, in its sole discretion, and with or without notice: (i) terminate your access to or use of the Website and Services (or any portion, aspect, or feature of them), or (ii) delete any content or information that you have posted through the Website and Services.

VIII. Contacting Us

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you fill out a form or enter information on our site.
How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To follow up with them after correspondence (live chat, email or phone inquiries)
Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off .
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
      • Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together

We use them to compile data regarding user interactions to sell that data to interested parties.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
      • On our Privacy Policy Page
Can change your personal information:
      • By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
      • Within 7 business days
We will notify the users via in-site notification
      • Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      • Send information, respond to inquiries, and/or other requests or questions
To be in accordance with CANSPAM, we agree to the following:
      • Not use false or misleading subjects or email addresses.
      • Identify the message as an advertisement in some reasonable way.
      • Include the physical address of our business or site headquarters.
      • Monitor third-party email marketing services for compliance, if one is used.
      • Honor opt-out/unsubscribe requests quickly.
      • Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
      • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.
Last Edited on 2018-06-07